Refund policy

At Oracle Wetmore, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below before requesting a return.

1. Return Policy

We offer a 30-day return policy. Customers may request a return within 30 days of receiving their order, subject to the conditions outlined below.

To qualify for a return, the following requirements must be met:

  • Return request period: Contact us within 30 days of receiving your order to request a return.

  • Return shipping deadline: Once your return is approved, the product must be shipped back within 14 days.

  • Original packaging: Products must be returned in their original packaging, including any included accessories and components.

  • New condition: Items must be unused, undamaged, and in new condition, with no signs of wear or misuse.

  • Proof of purchase: Please provide your order number or proof of purchase when requesting a return.

Items that do not meet these requirements may not qualify for a return.

2. How to Request a Return

To start a return, contact us by email at info@oraclewetmore.shop.

Please include the following information in your email:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

Our team will review your request and provide instructions if your return is approved. Please do not send items back before receiving return instructions.

3. Refund Policy

We aim to process eligible refunds within 10 days after the returned product has been received and inspected.

Once we receive your return, we will inspect the item to confirm that it meets our return conditions. We will then notify you by email whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.

4. Return Shipping Costs

Please contact us at info@oraclewetmore.shop for return shipping instructions and information about any applicable return shipping costs before sending your item back.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please email us at info@oraclewetmore.shop with your order number, a description of the issue, and photographs of the item where possible. We will review the issue and advise you on the next steps.

6. Non-Eligible Returns

Returns may be declined if an item is used, damaged through misuse, missing required components, or not returned in its original packaging and new condition, subject to applicable consumer protection laws.

Nothing in this policy limits any rights you may have under applicable law.

7. Contact Us

If you have questions about our Return and Refund Policy or need assistance with a return, please contact us:

Store Name: Oracle Wetmore
Email: info@oraclewetmore.shop
Address: 4380 N Oracle Rd, Tucson, AZ 85705, United States
Phone: 602-263-1166

We appreciate your business and thank you for shopping with Oracle Wetmore.